Family Referral Service (FRS)

Family Referral Service (FRS) is a key initiative under the Government’s Keep Them Safe Action Plan. These new services are implemented by NSW Health.

FRS assists children and young people who do not meet the statutory threshold for child protection intervention but would benefit from accessing support to address current problems and prevent future escalations. FRS provides information and links vulnerable children, young people and their families to a range of support services in their local areas.

FRS is a home visiting and outreach service with an Aboriginal and Torres Strait Islander focus. Whilst not exclusively catering for Aboriginal and Torres Strait Islander clients, the service aims to engage and link Aboriginal and Torres Strait Islander families with relevant services that best meet their needs in a manner that is culturally appropriate.

FRS connects families with appropriate services that best meet their needs, including:

  • Domestic family violence (DFV) counselling/support
  • Drug/Alcohol Programs
  • Family Support
  • Mental Health Services
  • Parenting Programs
  • Education and Employment
  • Housing
  • Counselling
  • Youth Support Groups
  • Centrelink

Our staff

When you phone or drop into any FRS office, you will speak with a Family Referral Worker who will connect you with the right service and support for issues affecting your family. Our Family Referral Workers are accessible, responsive, professionally trained and take the time to listen and assist you in identifying your needs.

What will it cost?

The service is free. FRS is funded by the NSW Government as part of Keep Them Safe action plan to improve the safety and well-being of children in NSW and operates from 8am to 6pm Monday to Friday.

NENW FRS Referral Form   MNC FRS Referral Form


Breaking the Cycle

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Latest News

10 Jul 2017

NAIDOC Week Celebrations – Port Macquarie

Listen From inland to the coast, wherever you looked you would’ve found our program staff and kids celebrating NAIDOC Week. On July 6th, our Family Referral Service Mid North Coast team celebrated NAIDOC Week at the Port Macquarie Family Fun Day, featuring dancing, music, language circles and more. Our FRS MNC team attended with badges,... View Article

10 Jul 2017

NAIDOC Week Celebrations – Tamworth and Qurinidi

Listen NAIDOC Week might’ve passed this year, but many of our programs, staff and kids are still reminiscing on how great it was to celebrate Aboriginal and Torres Strait Islander history, culture and achievements throughout the region. Our Family Referral Service (FRS) team in Tamworth also attended the Family Fun Day on Friday at Bicentennial... View Article

27 May 2016

Head of FaCS visits Armidale

Listen Michael Coutts-Trotter is the head of Family & Community Services and took time out to visit Pathfinders in Armidale recently with their Patron, The Hon. James Wood. Mr Coutts-Trotter’s visit was a significant occasion for the Pathfinders team where they were able to showcase their work with vulnerable young people and families.  Mr Coutts-Trotter... View Article

09 May 2016

Patron inspires in Armidale

Listen Pathfinders had the privilege of welcoming their Patron, the Hon. James Wood to Armidale and Mr Michael Couttes-Trotter, the Secretary of the New South Wales Department of Family and Community Services. Mr Wood is well known for his commission of Inquiry into Child Protection Services in NSW. Mr Wood was commissioned to conduct the inquiry... View Article

19 Oct 2015

Aboriginal Birth Certificate Project on the Mid North Coast

Listen Pathfinders Aboriginal Birth Certificate project is proudly supported by the Department of Prime Minister and Cabinet via the Indigenous Advancement Strategy. A free birth certificate is available for Aboriginal applicants that meeting the following criteria: Are preparing to attend pre-school Are preparing to attend primary school Are preparing to attend secondary school Are transitional from... View Article

New England North West

p: 1800 597 589


a: 127 Bridge Street, Tamworth NSW 2340


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a: Suite 7, 161 Rusden Street, Armidale NSW 2350


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