Family Connect and Support (FCS)

family connect and support: nsw government funded program to support families in needOn 1 January 2021, the well-known Family Referral Service, managed by NSW Health, transferred to the Department of Communities and Justice. It is called Family Connect and Support. Just like the Family Referral Service, the new Family Connect and Support brings together families, support services and community resources so that our children and young people are safe and well.

Family Connect and Support helps children, young people and families in NSW with support services in their local area:

  • Family and Parenting Support
  • Financial Stress
  • Substance Use
  • Housing
  • Youth Support Groups
  • Mental health Services
  • Domestic and family violence (DFV)
  • Education and Employment
  • Planning to Priority Populations

Through an initial consultation, we get to know you and your individual circumstances.

Understanding your needs and building on your strengths, we identify the support your family needs to make positive change in your lives.

We’ll give you information and advice and help you connect to the services in your area, so you don’t have to retell your story.

We stay connected with you until you’re matched with the right services or support.

Family Connect and Support (FCS), assists children and young people who do not meet the statutory threshold for child protection intervention but would benefit from accessing support to address current problems and prevent future escalations. The new Family Connect and Support streamlines access for families, referrers, and service providers, providing consistency across the state, while maintaining local-level flexibility.


When you phone or come into a Family Connect and Support office, you will speak to a responsive, professionally trained FCS Worker who will connect you with the right service and support you with issues affecting your family. They will take time to listen and assist you in identifying your needs. Family Connect and Support welcomes families from all cultures and backgrounds, lands, and communities.


The service is free. FCS is funded by the NSW Government, as apart of Keep Them Safe action plan to improve the safety and well-being of children in NSW. Pathfinders FCS operates Monday to Friday during business hours.


Servicing the Mid North Coast with offices located in Kempsey, Coffs Harbour and Taree.

All office locations offer outreach supports to surrounding families and communities.


Download referral form : MNC FCS Intake and referral form


Phone: 1800 327 679

Email: mncfcs@pathfinders.ngo

Pathfinders FCS Mid North Coast locations:

Kempsey Office: 51 Smith Street, Kempsey, NSW 2440

Coffs Harbour Office: 26 Gordon Street, NSW 2450

Taree Office: 109 Victoria Street, NSW 2430





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Pathfinders is Strongly Connected to Families, Schools and Community Agencies

Pathfinders Family Referral Service (FRS) is a key initiative under the Government’s Keep Them Safe Action Plan. These new services are implemented by NSW Health. FRS assists children and young people who do not meet the statutory threshold for child protection intervention but would benefit from accessing support to address current problems and prevent future escalations. FRS provides information and links... View Article

p. Call 1800 327 679

51 Smith Street, Kempsey, NSW, 2440

e. mncfcs@pathfinders.ngo